Refund Policy

Introduction:

At Pretty Little Outlaws, we strive to provide you with the best possible shopping experience. We understand that there may be situations where you need to request a refund for a purchase made on our website. This Refund Policy outlines the terms and conditions for requesting and receiving a refund.

2. Eligibility for Refunds:

We offer refunds under the following circumstances:

Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving the item. We will arrange a return or exchange, and you may be eligible for a refund.

Order Cancellation: You can request to cancel your order within 24 hours of placing it. If we have not yet processed or shipped your order, you will receive a full refund. After this timeframe, standard return policies apply.

3. Standard Return Policy:

For most products, we offer 8 working days return policy. You may request a return for the following reasons:

Change of Mind:

If you change your mind about a purchase, you can request a return within 15 days of receiving the item. The item must be unused, in its original condition, and in its original packaging. You may be responsible for return shipping costs.

4. Refund Process:

To request a refund, follow these steps:

Contact our customer support team at sara@prettylittleoutlaws.com

 and provide your order number and a clear description of the issue.

Our customer support team will review your request and provide you with further instructions.

If your refund is approved, we will process it within 7 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

5. Non-Refundable Items:

Please note that certain items are not eligible for refunds, including:

E-gift cards or gift cards.

Items that are damaged due to misuse, neglect, or normal wear and tear.